The Office of the President and Cabinet in the Government of Zimbabwe officially launched the Liquor E-Licensing Platform on the 3rd of November, 2016, at Murehwa Better Schools Center in the Goromonzi District in Zimbabwe. The system is part of the Zimbabwe e-Government programme; a national drive aimed at improving quality service delivery to citizens and increasing administrative systems in public sector.
The event was graced by Deputy Chief Secretary in the Office of The President, Dr. R. Ndhlukula on behalf of Chief Secretary Dr. M. Sibanda. Other delegates in attendance included ministers, heads of companies, and liquor dealers.
The user-friendly Liquor e-Licensing service caters for liquor license applications, renewals and payments. It allows liquor traders to apply for, renew and transfer licenses from anywhere and art any time, provided there is an active internet connection available. The system issues out liquor license certificates instantly and this has resulted in a significant change on waiting period from 30 days to a few days (considering delivery time to the local authority where the license is delivered after it has been printed).
The climax of the event was a live demonstration, where the Liquor Licensing Board (LLB) guided a local businessman through the steps of renewing his license, leading to the production of his license for the next trading year. The LLB is the liquor trading licensing and regulatory housed in the Ministry of Local Government, Public Works and National Housing – the custodian of the liquor licensing e-Government flagship programme.
“The traditional system was manual and characterized by financial leakages and poor data management. Resultantly many liquor dealers were now not paying for their licenses leading to significant revenues leakages,” Dr. Ndhukula stated in his keynote.
Individuals that are not computer literate can get assistance from all Provincial Liquor License Inspectors located at all Provincial Administrators offices, even though the simplicity and intuitive system design makes it easy to use.
“Before liquor e-license system was launched, liquor licenses were issued out in Harare only. However, with this new system Liquor dealers can now apply and renew their licenses without having to come through to the Harare Liquor license Board offices, which was quite an expensive and inconvenient approach,” Dr. Ndhlukula added.
Ultimately, the Liquor e-Licensing system is improving service quality to liquor traders, and overall, it is contributing to the ease of doing business initiatives on which the premise e-Government programme was partly conceived. With the effect from this launch ceremony, all applications, transfers and renewals of liquor licenses will be done exclusively online.
Twenty Third Century Systems, an SAP Gold Partner, is the sole implementation and support partner for the Liquor e-Licensing service.
The solution can be accessed now on www.zim.gov.zw.