Reliable & responsive end-user support

Supporting your end-user support requirements so that you focus on your bottomline

We're a One-Stop IT Shop inclusive of on-site support where we have a presence, and remote support throughout Africa

Effective Support: The Factors

  • We have certified (both module and support) consultants who specialize in IT support
  • Our industry and system experts with a customer relationship thrust allowing customers to see a higher return on their IT investment, faster.
  • We have a dedicated full-time team available twenty four hours a day and seven days a week ensures that our clients work with the same resources every time
  • Our support team comprises business professionals who understand industry specific processes and requirements
  • We employ collaborative interaction that allows our customers to be involved in problem resolution, thereby reducing on-going support costs.

Why TTCS Support Services?

Reliable services

Ensure the smooth running of business operations with swift response and issue resolution time

Availability

Effective support is available in-country where TTCS has a presence, and remotely outside that

Data security

Robust security system and effective data management preventing loss and corruption of data

Scalability

Greater flexibility as your business grows maintaining profitability for your business.

Focus on business

Focus on core business and leave software issue to experts curb potential IT Threats

No hassles

With TTCS IT One-Stop-Shop you do not have to deal with multiple IT service providers

Increased efficiency

Through our proactive management, issue resolving and periodic system health checks

Cost Savings

Locally available support expertise without incurring expensive hiring cost

Flexible pricing

Transparent and simple support pricing tailored to specific business needs

Extended services

Access to consultancy services such as IT advisory services and system audit

Support Delivery Centres

Our effective support teams respond to support issues from our regional Centers, including Zimbabwe, Zambia, Kenya, Tanzania, Malawi, Uganda, Rwanda

Joyleen

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