Yes! Once you log your support issue, our support consultants will confirm whether the issue(s) can be fixed remotely – together with an estimated timeline over which the issue will be resolved.
Support tickets are records of incidents against which each support issue you submit is logged against, regardless of the channel via which the support issue has been submitted. Each ticket will have a number (e.g. #93485) through which you can follow up on the issue.
While the specific timeline can vary, our support team typically responds to logged support issues within 24 hours – either with information on the status of the support issue, or to request more information to help then resolve the issue with you.