TTCS is proud to announce that it has been successful in the renewal of the SAP Partner Centre of Expertise (PCoE) certification for another 2 years. This reaffirms its position as an SAP gold partner certified to deliver support for SAP All in-One solutions and SAP Analytics.
Following rigorous validation testing and an extensive audit of its service and support organisation, TTCS has been verified as offering support to its customers in accordance with SAP’s current technical and organisational standards.
The PCoE certification is a Support Centre certification offered by the SAP Active Global Support organisation, supported by SAP’s Partner Services Delivery team. It covers a Channel Partner’s entire support centre, including support staff, support processes and infrastructure.
Certification validates that a partner’s support organisation fulfills the minimum requirements needed to provide high-quality support services to its customers. The certification is mandatory for all partners selling, providing and delivering compliant customer support processes.
“Achieving this re-certification is definitely a key differentiator in the SAP services market. It will be the defining factor in showing that TTCS’ support operations and services in support of SAP solutions comply with SAP standards. With this in mind all our customers can be assured that they are receiving high-quality support of their implementations of SAP solutions,” stated Cleopas Manyika, the Customer Services Director at TTCS.
To qualify for this two year re-certification TTCS uses amongst other tools, SAP Solution Manager as a key element of its support infrastructure. This is complimented by a highly skilled and certified team.
“As an SAP Gold Partner aimed at ensuring that all its clients acquires the utmost return on investment in all SAP solutions that they acquire, we savour this achievement, we will thrive to support all our clients better, faster and smarter in the future,” added Manyika.
TTCS’ strategy is to continuously build on its relationship with SAP and be the preferred partner of choice in the deployment of SAP solutions across our key market segments in Africa. Its goal is to help clients achieve global competitiveness through business transformation using technology and thereby accelerate development initiatives across the continent to both private and public entities
TTCS is an award-winning Pan-African business solutions provider. Since 1996, it has focused on implementing SAP based solutions across Africa and the Middle East in sectors such as government, mining, manufacturing, social security as well as tax and revenue collecting agencies. TTCS has a diverse pool of consultants who are both functional and technical experts in the scope of our various offerings. These include SAP’s various modules in financials, logistics and human capital management as well as analytics, mobility, cloud and database technologies. It also offers SAP on the cloud for various market segments including Small to Medium Enterprises (SMEs). TTCS has successfully achieved this using up-to-date SAP approved methods for timely and effective product delivery and support.