TTCS End-User Support process ensures that our clients can leverage the IT landscape provided as efficiently as possible to carry out their day-to-day activities. We understand the local business environment helping your business to quickly adapt to market needs. End-User Support generally comprises a Service Desk right through to Incident and Problem Management across all operations. TTCS ensures that all support clients are ensured of world-class support services through utilization of proven post implementation methodologies and troubleshooting tools. 

TTCS is a IT One-Stop-Shop that offers a wide range of IT services ranging from software services, implementation, support, hardware and value added services such as IT security. We do not only offer support but also provide IT consultancy services allowing your organisation to benefit from our digital transformation expertise. All our support clients are priority clients. Support can be accessed onsite or managed and monitored remotely. Our goal is to assist our clients have minimal to zero downtime. We have our support consultants located in our local offices across Africa namely, Zimbabwe, Ghana, Tanzania, Zambia, Uganda, Rwanda, Malawi and Kenya who can be available swiftly upon request. Have the confidence to focus on core business leaving all the IT worries to us. 

The TTCS Support Team is comprised entirely of :

  • Certified (both module and support) consultants who specialize in IT support
  • Our industry and system experts with a customer relationship thrust allowing customers to see a higher return on their IT investment, faster.
  • Business professionals who understand industry specific processes and requirements
  • Dedicated full-time team available twenty four hours a day and seven days a week ensures that our clients work with the same resources every time. This allows our team to learn our client’s business, system and develop relationships with their personnel – essentially becoming an extension of the Client’s Team
  • Collaborative interaction that allows companies to be more active in problem resolution and in taking on new business challenges and opportunities ultimately reducing on-going support costs.

 Why TTCS Support Services?

  • Support services you can rely on-Ensure the smooth running of business operations with swift response and issue resolution time

  • Availability- We are locally available and can offer support as and when required no need for expensive tickets to expedite travels from outside the country. Support can also be accessed remotely.

  • Data Security- Robust security system and effective data management preventing loss and corruption of data

  • Scalability- Greater flexibility as your business grows maintaining profitability for your business.

  • Maintain a competitive edge – Focus on core business and leave software issue to experts curb potential IT Threats

  • No hassles – with TTCS IT One-Stop-Shop you do not have to deal with multiple IT service providers

  • Increased efficiency and reduced downtimes –through our proactive management, issue resolving and periodic system health checks.

  • Cost Savings – Engage with locally available support expertise and avoid expensive maintenance costs. Access to IT expertise without incurring expensive hiring costs

  • Flexible Pricing – Transparent to suit business needs

  • Access to consultancy services – IT advisory services and system audit

Support Services Delivery Centres

TTCS Global Delivery Center where our consultants can respond to issues directed from anywhere on the globe

Regional Centers include Zimbabwe Zambia, Kenya, Tanzania, Malawi, Uganda, Rwanda

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